![]() Overall residential satisfaction with electric utilities dipped slightly this year to 748 from a record-high 751 in 2020.Įlectric utilities can improve overall customer satisfaction scores by as much as 122 points by supporting and “communicating more effectively” about local economic development efforts, said John Hazen, managing director of the utility practice at J.D. Utility performance was measured in six areas: power quality and reliability price billing and payment communications corporate citizenship and customer care. The survey targeted residential customers of the nation’s 145 largest electric utilities, representing more than 101 million households. Power Electric Utility Residential Customer Satisfaction Study is based on responses from 100,999 online interviews conducted from January through November. I am grateful and humbled by their praise and goodwill.” Power award is a tangible representation of how our members feel about the cooperative as a whole. Ricky Davis, general manager and CEO, credited the co-op’s employees and trustees for the strong performance.Ĭalling co-op employees “the best of the best,” Davis said, “our people are the heart of Clay Electric, and they make a difference for our members. Fifth-place finisher SECO Energy scored 814.Īlso in the top five was Walton EMC, based in Monroe, Georgia, which placed fourth with 816 points.Ĭlay Electric’s score shot up 48 points in 2021 compared to the previous year. Third-place finisher Clay EC scored 822 points out of a maximum 1,000, just two points behind overall leaders Clark Public Utilities in Vancouver, Washington, and EPB of Chattanooga, Tennessee, which tied for first place with 824 points. ![]() Two Florida co-ops placed in the top five in customer satisfaction among all electric utilities in overall points: Clay Electric Cooperative, headquartered in Keystone Heights, and Sumterville-based SECO Energy. Power rankings, with 14 in the top 20 of the annual survey of residential electric customers. However, sound business practice dictates some restriction on the employment of relatives where such employment could result in a conflict of interest for the employee or Walton EMC.Ĭlose relatives of Walton EMC employees are not eligible for employment with Walton EMC.Electric cooperatives dominated the 2021 J.D. ![]() It is the policy of Walton EMC to employ the most qualified available talent in accordance with our Equal Employment Opportunity/Affirmative Action programs. Any requests should be directed to Russell DeLong, Vice President Corporate Services. Anyone who wishes more information on this program should contact Walton EMC. To help ensure the success of our commitment, we have implemented an Equal Opportunity/Affirmative Action Program (EEO/AAP). Walton Electric Membership Corporation is committed to ensure that we: 1) recruit, hire, train, and promote persons to all jobs without regard to race, color, religion, sex, national origin, disability, veteran status, or age 2) base decisions on employment so as to further the principle of equal employment opportunity 3) ensure that promotion decisions are made in accordance with principles of equal employment opportunity by imposing only valid job requirements and 4) ensure that all personnel actions such as compensation, benefits, transfers, company-sponsored training, education, tuition assistance, social and recreational programs are administered without regard to race, color, religion, sex, national origin, disability, veteran status, or age. We are strongly bound to this policy because adherence to equal employment opportunity principles is the basis for democracy and our American heritage. It is the policy of Walton Electric Membership Corporation to afford equal employment opportunity to all individuals, regardless of race, color, religion, sex, national origin, disability, veteran status, or age (except where bona fide occupational qualifications exist).
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